Frequently Asked Questions

Orders & Payments

What payment methods do you accept?
We offer secure and convenient payment options so checkout feels simple and stress-free. We accept Visa, Mastercard, American Express (AMEX), Discover, Apple Pay, and Google Pay. All payments are processed securely to help protect your information.

Do you charge sales tax?
Yes. Sales tax is calculated at checkout based on your shipping address, in accordance with U.S. state laws.

Can I cancel or change my order?
We begin processing orders as soon as they’re placed to ensure fast delivery. For that reason, we’re unable to cancel or modify orders once they’ve been submitted. Please double-check your cart and shipping details before completing checkout.

Will I receive an order confirmation?
Yes. Once your order is placed, you’ll receive a confirmation email with all your order details. If you don’t see it, please check your spam folder. Still missing? Email us at support@dovaro-kingston.com and we’ll help right away.

Shipping

Do you offer free shipping?
Yes. We provide free standard shipping on all orders within the United States—no minimum purchase required.

How long does shipping take?
Orders are processed within 1–2 business days. After shipping, delivery typically takes 4–8 business days depending on your location.

Do you ship internationally?
At this time, we ship within the United States only. We may expand in the future, so stay tuned.

How do I track my order?
Once your order ships, you’ll receive a tracking number by email so you can follow your package every step of the way.

What if my package is delayed or lost?
If your package appears delayed or lost, email us at support@dovaro-kingston.com with your order number. We’ll contact the carrier and work to resolve it as quickly as possible.

Returns & Refunds

What is your return policy?
We offer a 30-day return window from the date your order is delivered. If you’re not completely satisfied, we’re here to help.

How do I start a return?
Email support@dovaro-kingston.com with your order number and the item(s) you’d like to return. We’ll guide you through the next steps.

What condition must items be in?
Items must be unworn, unused, and in original condition with tags attached. We’re unable to issue refunds for items returned worn or damaged.

Who pays for return shipping?
If you’re returning an item because you changed your mind, return shipping costs are the customer’s responsibility. If the item is defective or incorrect, we’ll cover the return shipping.

When will I receive my refund?
Once your return is received and inspected, refunds are processed within 7 business days. You’ll receive a confirmation email once completed. Your bank may take a few additional days to reflect the refund.

Do you offer exchanges?
At this time, we do not offer direct exchanges. If you need a different size or style, return your item for a refund and place a new order.

What if I receive a damaged or incorrect item?
If something arrives damaged or incorrect, please email us within 7 days of delivery at support@dovaro-kingston.com with your order number and a photo. We’ll make it right.

Product & Sizing

How do I choose the right size?
We recommend reviewing our size guide for detailed measurements. If you’re unsure, email us—we’re happy to help you find the best fit.

Do your items run true to size?
Most of our pieces follow standard U.S. sizing. For specific fit details, check the product description on each item page.

How should I care for my items?
Care instructions are included on each garment’s label. In general, we recommend gentle washing and avoiding high heat to help preserve fabric quality and fit.

Customer Support

How can I contact you?
The best way to reach us is by email at support@dovaro-kingston.com.

Customer Support Hours
Monday to Friday: 9:00 AM – 5:00 PM (MST – Mountain Time)

How quickly do you respond?
We aim to respond within one business day. Every message is handled by a real member of our team.

Do you have a physical store?
Dovaro Kingston operates online and is proudly based in Jackson, Wyoming. While we don’t currently have a retail storefront, our team is always available by email.

Dovaro Kingston – Timeless Style, Designed for Everyday Life

At Dovaro Kingston, we believe style should feel effortless, comfortable, and true to you. Our collections are made for real life—from relaxed mornings to busy schedules and everything in between. We focus on pieces that look refined without feeling overdone.

Our Story
Dovaro Kingston was built on a simple idea: fashion should be easy. We create clothing that moves with you—pieces you’ll reach for often and wear for years. Not trend-driven, not complicated—just thoughtfully designed essentials that stand the test of time. Based in Jackson, Wyoming, our surroundings inspire our approach: clean, natural, and grounded in simplicity.

What We Stand For
We design for those who appreciate effortless style, genuine comfort, and long-lasting quality. No loud trends or unnecessary details—just well-made pieces that fit seamlessly into your everyday wardrobe.

Our Design Philosophy
Each piece begins with one goal: balancing comfort and style. We focus on flattering, wearable silhouettes, materials that feel good against the skin, and versatile designs that transition easily from day to night—resulting in a collection that works wherever life takes you.

Why Choose Dovaro Kingston
Enjoy free shipping across the USA, 30-day returns, and responsive customer support from real people.

Our Promise
We’re here to help you feel confident, comfortable, and completely yourself—with clothing that makes getting dressed simple. Welcome to Dovaro Kingston. We’re glad you’re here.

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